Terms & Conditions

Airport Pick-Up

  • Meet & Greet : Driver will hold a sign with your name on it and wait for you at the bottom of escalators.
  • Curbside Pick-Up: Driver will wait for you outside the airport at Chauffeurs bay and coordinate pick-up time with you via cell phone.

Cancellation / No-Show Policy

  • Cancellation of any vehicle type less than four hours before the scheduled pick-up time will result in 100% base fare.
  • Cancellation of any vehicle type less than 24 hours before the scheduled pick-up time will result in 50% base fare.
  • A no-show will be charged 100% of the base fare.

Wait Time Charges

  • First 15 minutes of the scheduled pick-up time is FREE. After that, you will be charged $1/min, up to 60 minutes. You will be considered a no-show one hour after the scheduled pick-up time unless it is authorized to keep the car waiting.
  • Domestic Flights : Passengers being picked up have a 30-minute grace period. You will be billed $1/min after that for as long as an hour billable wait time.
  • International Flights: Passengers being picked up have a 60-minute grace period. You will be billed $1/min afterward that for as long as an hour billable wait time.

Hourly Billing Rules

  • Anything under 30 minutes counts as a half hour.
  • Anything over 30 minutes counts as a full hour.

Other Charges

  • There is a four-hour minimum required for hourly service.
  • Red-Eye Fee : Pick-up between 2300 hrs to 0500 hrs will add a 20% charge to the base fee.
  • Extra Stop : $10 per stop within the city and $20 in the suburbs.
  • Car Seats : $25
  • Luggage Trailer : $30

About us

Chauffeurs Adelaide provides premium ground transportation services in Adelaide. Great service begins with great people and real experience which is why we put so much into choosing the best people to work with us. You’ll always have a chauffeur who knows punctuality, safe driving and customer service inside and out. 

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