Privacy Policy

At Chauffeurs Adelaide (“Chauffeurs Adelaide”,“we,” “us,” or “our”), we place the highest importance on respecting and protecting the privacy of our customers. Our most important asset is our relationship with you. We want you to feel comfortable and confident when using our website, online reservation management system, financial applications, mobile applications, services and products. Therefore, we would like to share with you the following principles that govern our information practices and other privacy aspects of our products and services. Throughout this policy, we refer to information that personally identifies you as “personal information.” As used in this Privacy Policy, the terms “you”, “your” or “user” all refer to the person using our products and services in any way. This Privacy Policy applies to our products and services and governs data collection and usage. By visiting, accessing, purchasing our products and services, you agree that you have reviewed and understood our Privacy Policy to your full satisfaction, that you agree that you are subject to this Privacy Policy and that we are permitted to collect information as outlined in this Privacy Policy. 

What personal data do we collect?

Chauffeurs Adelaide website are where you can learn more about our products and services and how to become a user, sign up for more information about our products and services, or access your account if you are a user. We collect Personal Data supplied voluntarily by you in a few different ways.

Registration, Account Setup, Service Usage:

In order to set up an account, you need to provide full name, phone number, and a valid email address. We may need to store encrypted credit card information and use it for both billing and payment purposes.

Automated Information:

When you use our products and services, we may collect, store and process a unique installation identifier, IP addresses and device information (such as operating system or device model), barcode information and location coordinates. We use this data to provide our services to users and to track the use of our applications.

Analytics Information:

We use data analytics to ensure site functionality and improve our products and services. We use a mobile analytics software to allow us to understand the functionality of our applications on your phone. This software may record information such as how often you use the application, what happens within the application, aggregated usage, performance data, application errors and debugging information, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information that you submit within the mobile application.

How do we process personal data?

We respect your privacy. We will not process or share your personal information without your consent, except based on the following legal grounds:- it is necessary to perform the contractual obligations in our Terms & Conditions and in order to provide the Services to you;- it is necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims;- it is necessary for the purposes of our or a third party’s legitimate interests;- you have expressly made the information public;- it is necessary in the public interest;- it is necessary to protect your vital interests, or those of others. Where we process your information without your consent, we do as follows. Providing and improving our Services: We may use customer information as it is necessary to pursue our legitimate interests of improving our Services for our users, understanding how our Services are being used, and exploring and unlocking ways to develop and grow our business. Keeping our Services safe and secure: We may also use customer information for safety purposes, in order to ensure the security of our Services.

Legal and Safety:

Chauffeurs Adelaide  may also retain, preserve, or release your personal information to a third party in the following limited circumstances: in response to lawful requests by public authorities; to protect, establish, or exercise our legal rights or defend against legal claims; to comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of Chauffeurs Adelaide’s Terms & Conditions.

Third Parties:

It is also necessary for us to share your information with certain companies that control us, are controlled by us, or under common control with us, as well as with third-party service providers, in order to operate and provide the services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to Chauffeurs Adelaide not to disclose or use your information for other purposes. You also have the following additional rights with respect to your information: Data access and portability: Access to and portability of your data are available by logging into your Chauffeurs Adelaide account. Data correction and/or editing: password can be easily changed by logging into your Chauffeurs Adelaide account. If you have a concern about your service or the processing of your information, please contact customer service [email protected]. Right not to be subject to a decision based only on automated processing: Much of Chauffeurs Adelaide’s processing is automated in order to protect the security of your information and bring you high quality services. 

Retention

Chauffeurs Adelaide will retain your information only for as long as it is necessary for the purposes set out in this policy, for as long as your account is active (i.e., for the lifetime of your Chauffeurs Adelaide’s member account), as described in this policy, or as needed to provide the Services to you. If you no longer want Chauffeurs Adelaide to use your information to provide the Services to you, you may close your account. Chauffeurs Adelaide will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise described in this policy. In addition, Chauffeurs Adelaide’s service providers may also be required to retain and use your information in order to comply with their legal obligations.

Security

We work to protect your personal information from loss, misuse or unauthorized alteration by using industry-recognized security safeguards. We use both internal and external resources to review our security procedures. Our employees are trained and required to safeguard your information. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards, and by using or accessing our website or products and services you assume this risk.

Chauffeurs Adelaide Pty Ltd

35 Sutton terrace

Marleston SA 5033

Changes

We may change this Privacy Policy from time to time to reflect changes to our privacy practices for our Products and Services. The revised Privacy Policy will be effective as of the published Effective Date. If we believe we are making a material change to the Privacy Policy, we will notify you in advance by posting notice of the change on the Privacy Policy page on our website before the change becomes effective. We also may notify you of the change using email or other means. We encourage you to check back regularly and review any updates.

About us

Chauffeurs Adelaide provides premium ground transportation services in Adelaide. Great service begins with great people and real experience which is why we put so much into choosing the best people to work with us. You’ll always have a chauffeur who knows punctuality, safe driving and customer service inside and out. 

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